Store Return Policy

We gladly accept returns and exchanges within 30 days of purchase in its original condition. Returns and exchanges will all be processed as follows:

• Returns and Exchanges

  Returns and exchanges must be made within 30 days of purchase in their original condition with the exception of lingerie and swimwear. No returns or exchanges on lingerie and swimwear.

• Return Tender

  A return tender will be made to the original form of payment or if the customer wishes, a Melrose Gift Card.  Gift cards may only be used for in-store purchases.

  Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

• Receipts & Tags

  A physical or electronic receipt must be presented at time of return. Tags and tickets must with the item or items.

• Customer Satisfaction

  For customer satisfaction, in the event a physical or electronic receipt is not present, the store will utilize all tools available to verify purchase before proceeding with return.

• Layaway Purchases

  For layaway purchases, the layaway setup date is considered the date of purchase. However, returns and exchanges are made at the current selling price, and within 30 days of the pay-out date.

• Gift Receipts

  Gift receipts are available upon request.

  
  

  Customer concerns should be forwarded to the Customer Service line at 210-247-0068 or the toll free number 877-389-7431.

Customer concerns should be forwarded to the “Customer Service” line at 210-247-0068 or the toll free number 877-389-7431.

Layaway

We offer Layaway Plans in our stores for clearance and regular priced merchandise.

• 60-Day

  This layaway plan is available on all merchandise except “00” ending all year long. This is our normal layaway plan, with one deposit and recommended payment scheduled every 21 days.

• 90-Day

  This layaway plan is available prior to the holiday season on regular price merchandise. A deposit and regular payments are required. Click here to sign up for our email blast promotions and be informed for when we start our 90-day holiday layaway plan.

• $5 Layaway

  During the year, we sometimes promote our layaway program by offering $5 layaway which allows customers to layaway up to $100 worth of merchandise with only $5 down. A regular payment schedule and a shorter layaway period will apply.