Shipping and Returns

Orders are processed 5 days a week Monday – Friday, excluding holidays. Orders placed by 3:00 p.m. CST Monday - Friday will ship out that same day, except during holidays.

Shipping costs vary depending on the quantity of items ordered. We currently ship to addresses in the U.S. and U.S. territories only. We do not ship to international addresses.


Cart Amount Standard Shipping
$50 or more FREE
*Free shipping is not offered for shipments to Hawaii and Alaska.
Up to $49.99 Standard shipping fees apply

APO/FPO Address

We can ship products to APO/FPO addresses but please note that shipping times may vary.

Track Your Order

Tracking information is included in Order Confirmation email.

All orders over $50.00 qualify for free USPS Ground Shipping. Orders can be shipped FREE to a store of your choice. Orders shipped to store will arrive at the selected store within 1-3 business days depending on their proximity to our distribution center. Click here for shipping days to your selected store.

Buy Online, Free Store Pickup

Orders are processed 5 days a week excluding holidays. Orders are shipped Monday - Friday. Orders placed by 3:00 p.m. CST Monday - Friday will ship out that same day, except during holidays.

Next day pickup is available at most of our stores. Visit our Store Pickup Locator to find stores near you and their shipping times. Before going to pick up you order, please call the store to confirm your order is ready.

Holiday Online Orders, In-Store Pick up Guaranteed December 24th Delivery

Melrose In-Store Pick Up for locations below must be made by Monday, December 16th for December 24th delivery.

Alamogordo, Albuquerque, Bakers Field, Calexico, Carlsbad, Coachella, Douglas, El Paso, Las Cruces, Las Vegas, Mesa, Nogales, Socorro

Melrose In-Store Pick Up for locations below must be made by Thursday, December 19th for December 24th delivery.

Alice, Austin, Brownsville, Carrollton, College Station, Corpus Christi, Dallas, Eagle Pass, Edinburg, FortWorth, Garland, Harlingen, Hidalgo, Houston, Irving, Laredo, McAllen, Midland, Mission, Odessa, Palmhurst, Peñitas, Pharr, Presidio, Richardson, Rio Grande City, Roma, Rosenberg, San Angelo, San Antonio, San Juan, Seguin, Victoria, Waco, Weslaco

Online Return Policy

Returns

If an item is damaged, doesn’t fit or doesn’t suit your needs, returns must be made within 30-days from the shipped date with original invoice and price tags attached. Please retain a copy of your invoice as proof of purchase.

If you would like to return an item, visit the Create New Return page and log in or, if you placed an order as a guest, just enter your order number and the email address that you used to place your order and fill out the RMA form. Select the item(s) you wish to return and select a reason from the drop down menu. You may include any additional notes in the message box and upload an image of the item if you feel it is necessary. Once complete, hit the submit request button and an email with additional instructions will be sent to you. If you have any questions, please visit the Contact Us page.


Exchanges

Exchanges can only be made at a Melrose store. We currently cannot process exchanges by mail.


No returns or exchanges on lingerie and swimwear.


Return Tender

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

We can only process returns for MELROSEstore.com purchases. We cannot process returns for any merchandise that was purchased at one of our Melrose stores.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Accessories, electronics and home goods must be in its original packaging. All returned items must be accompanied by the packing slip that was emailed to you after you made your return request. If you are unable to print the packing slip, please write the name that the order was placed under, the email address used to place the order, The RMA request number and the order number on a slip of paper and enclose it in the return package.

*Shipping and handling costs are at customer’s expense and non-refundable.

Store Return Policy

We gladly accept returns and exchanges within 30 days of purchase in its original condition. Returns and exchanges will all be processed as follows:


  • Returns and Exchanges

    Returns and exchanges must be made within 30 days of purchase in their original condition with the exception of lingerie and swimwear. No returns or exchanges on lingerie and swimwear.

  • Return Tender

    A return tender will be made to the original form of payment or if the customer wishes, a Melrose Gift Card.

    Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.

  • Receipts & Tags

    A physical or electronic receipt must be presented at time of return. Tags and tickets must with the item or items.

  • Customer Satisfaction

    For customer satisfaction, in the event a physical or electronic receipt is not present, the store will utilize all tools available to verify purchase before proceeding with return.

  • Layaway Purchases

    For layaway purchases, the layaway setup date is considered the date of purchase. However, returns and exchanges are made at the current selling price, and within 30 days of the pay-out date.

  • Gift Receipts

    Gift receipts are available upon request.


    Customer concerns should be forwarded to the Customer Service line at 210-247-0068 or the toll free number 877-389-7431.


Customer concerns should be forwarded to the “Customer Service” line at 210-247-0068 or the toll free number 877-389-7431.

Layaway

We offer Layaway Plans in our stores for clearance and regular priced merchandise.


  • 60-Day

    This layaway plan is available on all merchandise except “00” ending all year long. This is our normal layaway plan, with one deposit and recommended payment scheduled every 21 days.

  • 90-Day

    This layaway plan is available prior to the holiday season on regular price merchandise. A deposit and regular payments are required. Click here to sign up for our email blast promotions and be informed for when we start our 90-day holiday layaway plan.

  • FREE Layaway

    During the year we sometimes promote our layaway program by offering free layaway which consists of no set up fees on new layaways. Customers may layaway up to $100 with only $5 down and no set up fee. A regular payment will apply.

Secure Shopping

For information about data collection, cookies and security, please see our "Privacy Policy" page.

Our website uses SSL Certificate encryption and is protected by Sectigo RSA. All sales transactions on our website are secured through the use of a token system that issues an encrypted token that is good for one use only. This means that we do not store your credit card or bank account details where they are vulnerable to a cyber-attack or hacking attempts. The security of your financial data is something we take very seriously and we are committed to taking every reasonable measure to ensure that you can shop with confidence.

M-Style Rewards

M-Style Rewards is our way of rewarding you for shopping in our stores! You can only join M-Style Rewards by visiting one of our stores and it’s entirely free. M-Style Rewards allows you to earn points for your purchases at Melrose Family Fashions and our Vogue sister stores. Points can be redeemed at any time.


10 points $0.50 45 points $2.25 90 points $4.50
15 points $0.75 50 points $2.50 95 points $7.75
20 points $1.00 60 points $3.00 100 points $5.00
25 points $1.25 70 points $3.50 125 points $6.25
30 points $1.50 75 points $3.75 750 points $7.50
35 points $1.75 80 points $4.00 175 points $8.75
40 points $2.00 85 points $4.25 200 points $10.00

How are M-Style Points Earned?

Points may be earned the following ways.


  • Purchases

    Layaway and regular purchases earn 1 point for every dollar spent.

  • Wholesale & Employees

    Wholesale customers and employees earn ½ a point for every dollar spent.

  • Point Availability

    Earned points for non-layaway purchases will be available after 24 hours of original purchase.

  • Layaway Point Availability

    Earned points for layaway purchases will be available after 24 hours a layaway has been paid completely or on partial pick up.

  • Gift Cards

    Points will also be earned on purchases paid with a Melrose gift card. Gift card purchases do not earn points.

  • Returns

    When merchandise is returned, the points earned on that purchase are deducted from your rewards bank


M-Style Point Expiration

Your M-Style rewards points do not expire, however, if your M-Style rewards account is inactive for 12 months you will be dropped from the loyalty program and you will lose all of your accumulated points. Be sure to let your cashier know that you are an M-Style rewards customer when making a purchase and visit us every 12 months to stay enrolled in our rewards program.

M-Style Rewards Profile Update

 
 

Lucky Loteria and the Melrose Family Fashions App

Lucky Loteria is our exciting rewards game that allows you to earn special promotions and discounts. The best part is that you get to choose what kind of promotion or discount you wish to receive! Lucky Loteria can be played using a web browser such as Microsoft Edge, Google Chrome, Safari and Mozilla Firefox (Note: Lucky Loteria is NOT supported on Internet Explorer, please download any of the browsers previously mentioned if you wish to play on the web) or by downloading the Melrose Family Fashions App on your Android or iOS based phone or tablet.


How to Play Lucky Loteria

Lucky Loteria is a slot machine, new players are given 1,000 tokens to start and if a player has less than 1,000 tokens when they start the game their balance will be adjusted to 1,000 tokens. Balance adjustment only happens once every 24 hours. Players can increase or decrease the number of lines they are betting on by selecting the “Line +” or “Line -” buttons on the right hand side of the screen. A line segment will highlight which lines are being added to the bet. Betting on more lines means you have more chances to win with ever spin! Click the spin button when you are ready and watch the wheels turn! You can select the pay table in the bottom left corner of the screen to see how each symbol pays out. The small white box just to the right of center at the bottom of the screen shows your winnings for the current spin. Once spin is clicked it will show a negative value representing the tokens you spent on the bet, and your winnings will be added to this value. Winnings are transferred to the Rewards Store in the upper left hand corner at the end of each spin and become Promo Credits.


The Rewards Store and Promo Credits

Promo credits are the currency that you use to purchase promotions from the rewards store. Your Promo Credit balance is displayed in the upper right hand corner of the Rewards Store when its open. The Rewards Store is divided into two segments, the store itself and your wallet. Once you have purchased a promotion it will be transferred to your wallet. You may only have three promotions in your wallet at any given time. If you wish to redeem a promotion, simply select the promotion you wish to redeem and present the bar code to the cashier to be scanned. Once the promotion is redeemed it is no longer valid and will disappear from your wallet.


Options Menu

The options menu can be found in the white rectangular pull out menu on the left hand side of the screen. Clicking the house icon will return you to the home screen of the app, clicking the speaker icon will mute or unmute the audio and clicking the red circle with the white “X” will close the app altogether.

If you have any additional question or experience technical difficulties, please visit the Contact Us page and let us know. If you would like to report a bug or issue, please let us know what kind of device you are using and give a brief description of what was happening when the error occurred.


The Melrose Family Fashions App

We launched the Melrose Family Fashions app at the beginning of 2019 for Android and Apple devices. Please visit the Google Pay Store or the App Store. Our app is in its infancy and we plan to grow and evolve it over time so be on the lookout for new features and attractions!

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