Store Return Policy
We gladly accept returns and exchanges within 30 days of purchase in its original condition. Returns and exchanges will all be processed as follows:
Returns and Exchanges
Returns and exchanges must be made within 30 days of purchase in their original condition with the exception of lingerie and swimwear. No returns or exchanges on lingerie and swimwear.
A return tender will be made to the original form of payment or if the customer wishes, a Melrose Gift Card. Gift cards may only be used for in-store purchases.
Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
Receipts & Tags
A physical or electronic receipt must be presented at time of return. Tags and tickets must with the item or items.
For customer satisfaction, in the event a physical or electronic receipt is not present, the store will utilize all tools available to verify purchase before proceeding with return.
For layaway purchases, the layaway setup date is considered the date of purchase. However, returns and exchanges are made at the current selling price, and within 30 days of the pay-out date.
Gift receipts are available upon request.
Customer concerns should be forwarded to the Customer Service line at 210-247-0068 or the toll free number 877-389-7431.
Customer concerns should be forwarded to the “Customer Service” line at 210-247-0068 or the toll free number 877-389-7431.
We offer Layaway Plans in our stores for clearance and regular priced merchandise.
This layaway plan is available on all merchandise except “00” ending all year long. This is our normal layaway plan, with one deposit and recommended payment scheduled every 21 days.
This layaway plan is available prior to the holiday season on regular price merchandise. A deposit and regular payments are required. Click here to sign up for our email blast promotions and be informed for when we start our 90-day holiday layaway plan.
During the year we sometimes promote our layaway program by offering $5 layaway which allows customers to layaway up to $100 worth of merchandise with only $5 down. A regular payment will apply.
M-Style Rewards is our way of rewarding you for shopping with Melrose! You can join M-Style Rewards by visiting one of our stores and it’s entirely free. Rewards members earn points for your purchases at My Melrose, Melrose Family Fashions and our Vogue sister stores. Points can be redeemed at any time.
|10 points||$0.50||45 points||$2.25||90 points||$4.50|
|15 points||$0.75||50 points||$2.50||95 points||$7.75|
|20 points||$1.00||60 points||$3.00||100 points||$5.00|
|25 points||$1.25||70 points||$3.50||125 points||$6.25|
|30 points||$1.50||75 points||$3.75||150 points||$7.50|
|35 points||$1.75||80 points||$4.00||175 points||$8.75|
|40 points||$2.00||85 points||$4.25||200 points||$10.00|
How are M-Style Points Earned?
Points may be earned the following ways.
Layaway, regular purchases earn 1 point for every dollar spent.
Wholesale (in-store only) & Employees
Wholesale customers and employees earn ½ a point for every dollar spent.
Earned points for non-layaway purchases will be available after 24 hours of original purchase.
Layaway Point Availability
Earned points for layaway purchases will be available after 24 hours a layaway has been paid completely or on partial pick up.
Points will also be earned on purchases paid with a Melrose gift card. Gift card purchases do not earn points.
When merchandise is returned, the points earned on that purchase are deducted from your rewards bank
M-Style Point Expiration
Your M-Style rewards points do not expire, however, if your M-Style rewards account is inactive for 12 months you will be dropped from the loyalty program and you will lose all of your accumulated points. Be sure to let your cashier know that you are an M-Style rewards customer when making a purchase and visit us every 12 months to stay enrolled in our rewards program.