Orders are processed 5 days a week Monday – Friday, excluding holidays. Orders placed by 3:00 p.m. CST Monday - Friday will ship out that same day, except during holidays.
Shipping costs vary depending on the quantity of items ordered. We currently ship to addresses in the U.S. and U.S. territories only. We do not ship to international addresses.
|Cart Amount||Standard Shipping|
|$50 or more||FREE
*Free shipping is not offered for shipments to Hawaii and Alaska.
|Up to $49.99||Standard shipping fees apply|
We can ship products to APO/FPO addresses but please note that shipping times may vary.
Tracking information is included in Order Confirmation email.
All orders over $50.00 qualify for free USPS Ground Shipping. Orders can be shipped FREE to a store of your choice. Orders shipped to store will arrive at the selected store within 1-3 business days depending on their proximity to our distribution center. Click here for shipping days to your selected store.
Orders are processed 5 days a week excluding holidays. Orders are shipped Monday - Friday. Orders placed by 3:00 p.m. CST Monday - Friday will ship out that same day, except during holidays.
Next day pickup is available at most of our stores. Visit our Store Pickup Locator to find stores near you and their shipping times. Before going to pick up you order, please call the store to confirm your order is ready.
Holiday Online Orders, In-Store Pick up Guaranteed December 24th Delivery
Melrose In-Store Pick Up for locations below must be made by Monday, December 16th for December 24th delivery.
Alamogordo, Albuquerque, Bakers Field, Calexico, Carlsbad, Coachella, Douglas, El Paso, Las Cruces, Las Vegas, Mesa, Nogales, Socorro
Melrose In-Store Pick Up for locations below must be made by Thursday, December 19th for December 24th delivery.
Alice, Austin, Brownsville, Carrollton, College Station, Corpus Christi, Dallas, Eagle Pass, Edinburg, FortWorth, Garland, Harlingen, Hidalgo, Houston, Irving, Laredo, McAllen, Midland, Mission, Odessa, Palmhurst, Pharr, Presidio, Richardson, Rio Grande City, Roma, Rosenberg, San Angelo, San Antonio, San Juan, Seguin, Victoria, Waco, Weslaco
Just add items to your cart, proceed to checkout, select Ship to Melrose Store under Shipping Methods then select your store. For payment method select ‘COD: Pay at Store’. We will ship your order to your selected store. You will be contacted when the order arrives to the store and is ready for you to come to the store and make payment to pick up your order. If you do not pay in person at your selected store within 5 days, your order is automatically cancelled.
Orders are processed 5 days a week excluding holidays. Orders are shipped Monday - Friday. Orders placed by 4:00 p.m. CST Monday - Friday will ship out that same day, except during holidays.
Next day pickup is available at most of our stores. Visit our Store Locator to find stores near you and their shipping times
If an item is damaged, doesn’t fit or doesn’t suit your needs, returns must be made within 30-days from the shipped date with original invoice and price tags attached. Please retain a copy of your invoice as proof of purchase.
If you would like to return an item, visit the Create New Return page and log in or, if you placed an order as a guest, just enter your order number and the email address that you used to place your order and fill out the RMA form. Select the item(s) you wish to return and select a reason from the drop down menu. You may include any additional notes in the message box and upload an image of the item if you feel it is necessary. Once complete, hit the submit request button and an email with additional instructions will be sent to you. If you have any questions, please visit the Contact Us page.
Exchanges can only be made at a Melrose store. We currently cannot process exchanges by mail.
No returns or exchanges on lingerie and swimwear.
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
We can only process returns for MELROSEstore.com purchases. We cannot process returns for any merchandise that was purchased at one of our Melrose stores.
All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Accessories, electronics and home goods must be in its original packaging. All returned items must be accompanied by the packing slip that was emailed to you after you made your return request. If you are unable to print the packing slip, please write the name that the order was placed under, the email address used to place the order, The RMA request number and the order number on a slip of paper and enclose it in the return package.
*Shipping and handling costs are at customer’s expense and non-refundable.
Store Return Policy
We gladly accept returns and exchanges within 30 days of purchase in its original condition. Returns and exchanges will all be processed as follows:
Returns and Exchanges
Returns and exchanges must be made within 30 days of purchase in their original condition with the exception of lingerie and swimwear. No returns or exchanges on lingerie and swimwear.
A return tender will be made to the original form of payment or if the customer wishes, a Melrose Gift Card.
Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
Receipts & Tags
A physical or electronic receipt must be presented at time of return. Tags and tickets must with the item or items.
For customer satisfaction, in the event a physical or electronic receipt is not present, the store will utilize all tools available to verify purchase before proceeding with return.
For layaway purchases, the layaway setup date is considered the date of purchase. However, returns and exchanges are made at the current selling price, and within 30 days of the pay-out date.
Gift receipts are available upon request.
Customer concerns should be forwarded to the Customer Service line at 210-247-0068 or the toll free number 877-389-7431.
Customer concerns should be forwarded to the “Customer Service” line at 210-247-0068 or the toll free number 877-389-7431.
We offer Layaway Plans in our stores for clearance and regular priced merchandise.
This layaway plan is available on all merchandise except “00” ending all year long. This is our normal layaway plan, with one deposit and recommended payment scheduled every 21 days.
This layaway plan is available prior to the holiday season on regular price merchandise. A deposit and regular payments are required. Click here to sign up for our email blast promotions and be informed for when we start our 90-day holiday layaway plan.
During the year we sometimes promote our layaway program by offering free layaway which consists of no set up fees on new layaways. Customers may layaway up to $100 with only $5 down and no set up fee. A regular payment will apply.
Our website uses SSL Certificate encryption and is protected by Sectigo RSA. All sales transactions on our website are secured through the use of a token system that issues an encrypted token that is good for one use only. This means that we do not store your credit card or bank account details where they are vulnerable to a cyber-attack or hacking attempts. The security of your financial data is something we take very seriously and we are committed to taking every reasonable measure to ensure that you can shop with confidence.
M-Style Rewards is our way of rewarding you for shopping in our stores! You can only join M-Style Rewards by visiting one of our stores and it’s entirely free. M-Style Rewards allows you to earn points for your purchases at Melrose Family Fashions and our Vogue sister stores. Points can be redeemed at any time.
|10 points||$0.50||45 points||$2.25||90 points||$4.50|
|15 points||$0.75||50 points||$2.50||95 points||$7.75|
|20 points||$1.00||60 points||$3.00||100 points||$5.00|
|25 points||$1.25||70 points||$3.50||125 points||$6.25|
|30 points||$1.50||75 points||$3.75||750 points||$7.50|
|35 points||$1.75||80 points||$4.00||175 points||$8.75|
|40 points||$2.00||85 points||$4.25||200 points||$10.00|
How are M-Style Points Earned?
Points may be earned the following ways.
Layaway and regular purchases earn 1 point for every dollar spent.
Wholesale & Employees
Wholesale customers and employees earn ½ a point for every dollar spent.
Earned points for non-layaway purchases will be available after 24 hours of original purchase.
Layaway Point Availability
Earned points for layaway purchases will be available after 24 hours a layaway has been paid completely or on partial pick up.
Points will also be earned on purchases paid with a Melrose gift card. Gift card purchases do not earn points.
When merchandise is returned, the points earned on that purchase are deducted from your rewards bank
M-Style Point Expiration
Your M-Style rewards points do not expire, however, if your M-Style rewards account is inactive for 12 months you will be dropped from the loyalty program and you will lose all of your accumulated points. Be sure to let your cashier know that you are an M-Style rewards customer when making a purchase and visit us every 12 months to stay enrolled in our rewards program.
Lucky Loteria is our exciting rewards game that allows you to earn special promotions and discounts. We are in the process of updating our Lucky Loteria game and is not accessible to download. Current Lucky Loteria users that have the game downloaded can continue to play however no points will be saved and prizes are no longer being awarded.
Current Lucky Loteria users have until October 31, 2020 to use any awarded prizes available in their lucky Loteria wallet.
A new and improved Lucky Loteria is in our future. Stay tuned!