Frequently Asked

Can I return merchandise at whatever Melrose store or does it have to be the one I purchased at?
Yes, you can return merchandise to any Melrose location regardless of where you made your purchase.
how to see balance on gift card
You can use out gift card balance checker on our website!
How long does a debit card return from a refund take ?
Typically fund should be returned within 2 to 7 business days depending on the card issuer.
When is it busy
Generally speaking, our stores tend to be busiest Friday and Saturday. Evenings tend to be busier than morning and early afternoon.
Como puedo aplicar para empleo
Aplicar en línea aquí:
Does melrose still honor the loteria app game?
We discontinued the Lucy Loteria App during the pandemic and all discounts and offers obtained through the Lucy Loteria App have expired.
Do you sell mens shoes in size 15?
Sorry, we do not sell size 15 shoes.
Do you have lady sexy panties
Yes we do!
Does your store do mail orders?
Sorry, we currently do not do mail orders.
My tia bought me some clothes as a gift for my birthday but the clothes don't fit can I just get a bigger size ,
Yes, you should be able to exchange them as long as they are in like new condition and still have the tags.
Do you guys take apple pay
Sorry, we do not accept Apple Pay at this time.
Can I order online?
Sorry, we are not selling online at this time.
hacen envíos por paquetería?
Actualmente no vendemos en línea ni ofrecemos entrega
Do you offer a layaway plan?
Yes, we offer layaways as a convenience to you. Visit one of our stores for more details. Our return policy applies to all layaway purchases.
How can I Change the email and password and last name on my account.
We have removed customer accounts since we stopped selling online.
Can I purchased online and have items sent to California
Unfortunately, we are not selling merchandise online at this time.
How do I apply ?
You can find the position you are looking for by visiting
What is your employment verification process please?
Employment verification forms need to be emailed to For verbal verification, please call 210-424-8077.
Where do I go to see career opportunities with Melrose?
You can browse all open positions by visiting
Can I order online?
We do not sell merchandise online. Visit a My Melrose store near you and shop the latest fashions in apparel, shoes, home, tech and beauty at everyday low prices.
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