Frequently Asked

What is your employment verification process please?
Employment verification forms need to be emailed to hr_mail@ufot.com. For verbal verification, please call 210-424-8077.
My tia bought me some clothes as a gift for my birthday but the clothes don't fit can I just get a bigger size ,
Yes, you should be able to exchange them as long as they are in like new condition and still have the tags.
Do you guys take apple pay
Sorry, we do not accept Apple Pay at this time.
Can I order online?
Sorry, we are not selling online at this time.
hacen envíos por paquetería?
Actualmente no vendemos en línea ni ofrecemos entrega
Can I return merchandise at whatever Melrose store or does it have to be the one I purchased at?
Yes, you can return merchandise to any Melrose location regardless of where you made your purchase.
How can I Change the email and password and last name on my account.
We have removed customer accounts since we stopped selling online.
Can I purchased online and have items sent to California
Unfortunately, we are not selling merchandise online at this time.
How do I apply ?
You can find the position you are looking for by visiting https://melrosestore.com/careers
Do you offer a layaway plan?
Yes, we offer layaways as a convenience to you. Visit one of our stores for more details. Our return policy applies to all layaway purchases.
Where do I go to see career opportunities with Melrose?
You can browse all open positions by visiting https://melrosestore.com/apply
Can I order online?
We do not sell merchandise online. Visit a My Melrose store near you and shop the latest fashions in apparel, shoes, home, tech and beauty at everyday low prices.
What is your return policy?
Returns and exchanges will all be processed with a gift card. No cash or credit/debit card refunds. • All returns and exchanges must be made within 30 days of original purchase. • Original receipt must be presented with all returns and exchanges. • ...
How can I find out about special offers and promotions?
Click here to subscribe to our email blast promotions. You will receive notifications on special promotions!!! We have new promotions every two weeks.
Can I use a tax exemption certificate to shop tax free at Melrose?
Yes, if you are shopping on behalf of a charitable organization. Be prepared to leave a copy of your tax exemption certificate applicable to the state in which you are shopping with the cashier.
Do you offer a military discount?
Yes, we offer a 10% off military discount on all regular price, clearance and promotional merchandise. Be prepared to present a current (unexpired) military I.D. card at the time of purchase to qualify for the discount.
Do gift cards and store credits expire?
No, they do not expire. However, protect them like cash. Melrose is not responsible for lost or stolen cards.
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