Frequently Asked

What is your return policy?

Returns and exchanges will all be processed with a gift card. No cash or credit/debit card refunds. • All returns and exchanges must be made within 30 days of original purchase. • Original receipt must be presented with all returns and exchanges. • ...

How can I find out about special offers and promotions?

Click here to subscribe to our email blast promotions. You will receive notifications on special promotions!!! We have new promotions every two weeks.

Can I use a tax exemption certificate to shop tax free at Melrose?

Yes, if you are shopping on behalf of a charitable organization. Be prepared to leave a copy of your tax exemption certificate applicable to the state in which you are shopping with the cashier.

Do you offer a military discount?

Yes, we offer a 10% off military discount on all regular price, clearance and promotional merchandise. Be prepared to present a current (unexpired) military I.D. card at the time of purchase to qualify for the discount.

Do gift cards and store credits expire?

No, they do not expire. However, protect them like cash. Melrose is not responsible for lost or stolen cards.